- Help users with how they use software
- Fixing problems related to TripleFirst software
- Minimising down-time
TripleFirst believes that with IT support should mean ‘being there when needed’.
Consequently we take our support contracts with our clients very seriously. We provide
office hours, extended office hours and 24x7 cover where necessary.
We provide real contact routes - not a 3rd party call centre or off-shore. As far
as we are concerned you hired us so you should expect that it’s us who will support
you. Our network business model allows us to fix 95% of all problems remotely from
a number of locations. We pride ourselves on our speed of response, diagnosis and
We can work with you to develop the contract you need, rather than the one we’d
like to sell you and we’ll keep it under review to ensure that it continues to fulfil
your support requirements.
Support” is part of delivery and so is very much part of the TripleFIrst 3D approach.